FAQ – Shop
What should I include in my order notes? How will I get my product?
Just given an address, I will do my best to give notice of planned delivery times and when I have successfully dropped off the product. Please include in the notes anything regarding preferred timing of drop off or any tricks to successfully dropping off at said address.
When will I get my product?
Our markets are generally done Tuesday, Wednesday, and Thursday in the afternoon. This is the only time and days in which it will be difficult to get a delivery done as there is preparatory work that needs to be done before, and cleanup work done after, all our markets.
How do I drink my product?
All drinks, unless otherwise noted, at made at an 8x concentration. Another way of saying this is a 1:7 ratio with 1 part (ounce) of concentrate to 7 parts (ounce) of hot or cold water. Because of the lack of bitterness, one might think to drink it directly from the bottle. However, this can result, in a light roast example tested, to be about 2.3x caffeine found in an average espresso shot. Also, the flavor will change in large ways as you dilute and he most concentrated flavors might not be the best.
If using hot water, ideally you want the temperature to be at the level at which you would sip it at as minor heat damage might occur to the flavors at higher temperatures than that.
Our products generally have more natural fat and sugar than a typical extraction, so to put a best guess on a first attempt adding less of both creamer and sugar is recommended. Take no sugar or little in a normal brew? Ours can probably be enjoyed with no modification there.
How do I store my product?
All bottles will be delivered chilled. They should be fine for a short duration, out of the sun, at the delivery address but it is recommended to store them in the refrigerator as soon as you can afterwards. This will ensure you get the maximum flavor and longevity of the product.
What accounts for the differences in prices?
The price differences are due to the difference in ingredient input cost. For example, my current tea sources are generally more expensive than my coffee inputs. In addition, any bottle that requires specialized ingredients, like spirit wood barrel ships, will have an elevated price. Some products might also be discounted due to being near their expiry or recipes that have further optimization work to be done.
How do we justify our prices?
We try not to increase prices simply due to the novel nature of our extraction process. Some guidelines we use are trying to keep all our prices below our roughly at 3x our material inputs. Keeping it near this level helps us cover overhead (kitchen rent, insurance, fees, etc) and staffing while ensuring costumers more closely pay the actual value of the product. Ask us in person at any market for a more in depth printout and explanation of our costs.
Broken down to a per cup cost, our products generally range from 90 cents to $1.25. This is quite competitive both with other coffee concentrates, cafes, and some in-home produced brews.
We have a two drink minimum within San Diego city to be able to recoup cost of gas and car wear and tear.
Where do I get my coffee and tea from?
Since I started selling to the public every coffee or tea wholesalers I have worked with have been of phenomenal quality & value. I try to source entirely in San Diego. With exceptions going to, as an example, my tea or coffee wholesalers having to originally buy their stuff from outside the country. This process, with all the positives it may have, will not make bad quality coffee very good. Please see individual shop items for sourcing information. Keep an eye out, if important, as this does change fairly regularly. There are also often more than one of a given item type, like a light roast blend coffee, available from two different coffee roasters.
Do we offer wholesale prices or discounts on bulk item purchases?
Yes! Any wholesale costumer should definitely contact us at firstname.lastname@example.org for a free sample. After that we can offer large (generally 50% or more off MSRP) discounts on orders of 12 bottles (a box) or more. Any change a recipe you are getting will come with a free sample to ensure continuity. We can also offer discounts for bottle returns and for when you want to provide us with the ingredients for brewing.
Any other costumer who wants to buy 4 or more will also get one for free. Great for markets!